In the UK our organisation continues to grow and we now operate from multiple sites, allowing us to offer an enhanced and personalised service to our many different customers.

We are committed to continuously improving our customer service to ensure we remain at the forefront of our industry and as such we have recently invested in changing our business management tool so that all sites in the UK will operate from one dedicated system.

We have been planning and developing a process to transfer all of our customer services, accounts, warehousing and logistics to SAP. A dedicated team has been working hard to train staff and ensure the changeover will result in minimum disruption, and ultimately an optimised service in the future for all involved.

We are now approaching the completion of this switchover, which will take place during our Christmas shutdown period; as a result we will need to extend our shutdown period this year.

To assist you in preparing for this closure period, please note the following key points:

  • All orders for 2013 must be received and entered into our system by 5.00pm on Thursday 12th December
  • Last collections from our warehouses must be made by 5.00pm on Friday 13th December
  • The final delivery date for this year will be Monday 16th December
  • Deliveries will commence again on 6th January 2014, when we will be operating 7 days a week to manage the anticipated demand
  • We will be able to accept orders after 12th December, however they will not be delivered until after 6th January 2014 and deliveries will run on a first come, first served basis
  • There will be no emergency delivery procedures in place during this shutdown period

We trust that this advanced notice will help you to prepare your individual businesses but should you have any immediate concerns please do not hesitate to contact us. We will be in touch again soon to inform you of any changes to your account numbers or the way your orders will be processed.

We would also like to take this opportunity to thank you for your continued custom and we look forward to embarking upon the future with you as we implement our new SAP system for the mutual benefit of both of our businesses.